Frequently Asked Questions

General Questions

What is Silentale?

Simply put: Silentale is your message and contact vault on the Internet.

Longer version: Silentale allows you to safely store, archive and search all of your messages (emails, sms, chats and more) and contacts (address books, friends lists).

Where do you keep my messages, contacts and files?

We store everythingon the Internet, in what is called by the technical community as the Cloud. We have created Silentale on top of Amazon's Web services, allowing us an unlimited access to the best possible infrastructure.

Do you share my data with other Silentale users or other companies?

Silentale will never share your personal information or your data with any third party. Moreover your information is completely compartmentalized which means that no other Silentale user can access your account.

Do you share my personal information?

Silentale hates spam as much as you. We do not share any of your information with third parties. Period.

Do I have to connect to my friends/contacts?

Silentale discovers your friends, contacts and relationships from within YOUR conversations automatically. There is no need to connect to your friends or ask your contacts to take any action.

Is Silentale another social network?

Silentale is not a social network and we won't ask you to connect to your friends. The contacts that you see in your People Book are people with which you have had a conversation in the past, or that are in your existing address books and contact lists.

Why do you say that Silentale is in Beta? What does Beta mean?

Silentale is a brand new product. Although it has been carefully created and tested internally, it has only been recently introduced to the public. We expect that there are probably quirks that will arise from its use by more and more people. Each new user helps us to continue to develop a better and better service. In addition, we are limiting the number of new users initially, to make sure we have time to fix any problems and develop new features along the way, as well as to make sure we can scale appropriately.

How much does Silentale cost?

During the initial Beta period and for a limited time, you can get Silentale Unlimited for free! So, go right ahead and signup for your account. Find all the subscription plan details under Pricing.

Which web browsers work with Silentale?

Any of the following web browsers work with Silentale: Internet Explorer 7+, Firefox 2+, Safari 3+, Chrome and Opera.

Message Questions

How do you retrieve my messages?

Silentale uses connectors to crawl your messages and contacts. As soon as you become a member of SIlentale, you will be presented with a list of services you may be using. For each account you want us to track and archive, you will need to authorize us to connect to it.

What if you don't have a connector to a service that I'm using?

We are continuously adding connectors to reach more services. Tell us which one we should work on next.

Can I search for an old message?

Yes. When you add a new connector, we will crawl the messages from the most recent working backwards in time if the messages are available.

Do you archive my attachments?

Yes. Silentale archives all of your attachments, including documents, pictures, videos and links.

Can I search in my attached documents?

Not yet. Silentale archives all of your attachments and allow you to search within your message text. Searching within your documents will be introduced shortly.

Can I retrieve the original message?

Although you can retrieve attachments, documents or pictures, there is not yet an easy way to retrieve the original message. We will be shortly be including a way for you to download the original message, its envelope(*) and attachment(s).

Can I reply to a message?

From within any message, Silentale links to your account in the original service (ex: webmail, facebook, twitter) to reply.

How do you get a copy of my SMS/text?

This is different depending on your phone and wireless provider. For example, we are preparing the iPhone SMS Archiver and an Android App. The Android App is to be installed on your phone, it detects every time you receive or send a text and use your broadband data connection to archive it to Silentale. On the other hand, the iPhone App is a small application for your computer. It archives your texts every time you sync your iPhone with iTunes. Additional mobile handsets and operators will be supported in the future as fast as we can add them.

I deleted a message in my inbox, do you still have a copy?

Yes. Silentale safely keeps a duplicate of every message. When you delete a message from your inbox, we still have a copy!

People Book Questions

Wow, I see a lot of contacts in the People Book!

This can be true although everyone in your People Book is someone with whom you have had a conversation. It gets scary at times, that's why you have an easy way to access, sort and search your original address books to make sense of your more important contacts.

There is an old email address from a contact, can I delete it?

Not yet. Silentale archives your messages, recent and old. This is why there may be times when you only have an old address in your people book.

There are two contact for the same person, can I merge them?

Yes. In the People Book, select one of the two contact and choose Fix it > Merge them.

Two people have been merged, can I separate them?

Yes. In the People Book, select the contact and choose Fix it > Unmerge them.

Connectors

What is a connector?

A connector is what Silentale uses to know which account you have (facebook, twitter, email, etc.) and connect with them. It allows us to crawl your messages and contacts.

Can I connect my ________ account?

Silentale is continuously adding new connectors. View the current list of connectors.

Do you need my password to connect to _____________?

Silentale uses the most secure way to connect to your accounts, but sometimes it involves requiring your password to do so. We don't like it more than you do, although can assure you that we store them securely.