We empower your social data
Silentale activates digital intelligence from your social media and customer data. We accompany our clients to internalize and implement big data practices to optimize their marketing program effectiveness.
Companies acting on journey insights have seen a 15-20% reduction in repeat service visits, a 10-20% boost in cross-selling, and a drop of 10-25 basis points in churn.
"Today, retailers have a wealth of business intelligence data from navigation logs, sales transactions and email marketing, all in silos. An important component to add to complete the profile is social media data, which enriches the information by bringing critical customer behavior and interests into the mix."
-Laurent Feral-Pierssens, CEO, Silentale
"For the most part companies have yet to effectively extract the marketing intelligence residing in the customer data they already have in their possession. The advent of Social Media has enabled previously unexploitable marketing data to become actionable."
-Bruno Leps, COO, Silentale
WHO WE ARE
We are an Enterprise Software provider founded in 2008 specialized in leveraging social data with existing customer data to improve the efficiency of marketing programs. We accompany mid-market and large enterprises to implement big data practices internally across existing departments to achieve desired results.
The Silentale platform is a cloud-based tailor-made solution to link the vast amount of social data with existing business and customer data. Silentale Analytics enables multi-channel monitoring and reporting of social and business metrics. Silentale Customer Data Management aggregates social profiles with existing databases to better segment and target customers.
WHAT WE DO
We accompany brands, retailers, distributors and media companies in identifying digital customer journeys. We analyze the current digital environment; make strategic and operational recommendations; deploy and integrate the necessary monitoring and profiling tools and assist clients in the execution phase.
We're hiring, contact us firstname.lastname@example.org