Go beyond socio-demographics and profile attributes to recognize and analyse your customers. Use rich segmentation based on hundreds of identifiable interactions your customers have with your brand, product and content.
Classify your customers using Silentale’s customer scoring studio. Simple yet efficient way to design, test and run scoring models. Combine profile attributes and an ever increasing list of behavioral signals to identify actionable customers.
Create classification of your customers using Silentale’s built-in predictive algorithms. Use existing customers' interactions to predict new customers' attributes and behaviors.
Transform your content into a rich source of behaviors thanks to predictive content tagging. Define tags to be recognized. Each piece of content is then analysed and tagged accordingly allowing it to be used for segmentation, scoring and classification.
Bridge your customer profiles across channels to unlock their customer journey. Discover your known and anonymous customers alike, in all the depth they deserve. Identify the customer IDs you want tracked and add fuzzy matching based on properties such as name, age, and location.
Easily augment your customer profiles with additional data sources, be it owned data from your legacy systems or from 3rd party providers such as FullContact and others.
Enable your engagement programs by connecting to Silentale's unified customer data repository for profile, purchase, digital, and social data with your choice of point-solutions and marketing tools.
Connected out of the box with Facebook and Twitter. Enrich your existing customer repository with the depth of interest and behavior information only social can bring.
Cross-channel has led to a multitude of disconnected customer journeys. Silentale Cloud helps reconcile the important interactions your customers undertake, online and offline.
Silentale Cloud easily connects to your internal and external marketing tools and data sources, allowing you to quickly focus on making the optimum use of your profile, purchase and behavior data.
We understand how important the security of your data and how the privacy of your customers are. We collaborate with you to devise and establish the necessary privacy policies.
Respect your country’s regulatory compliance laws about data processing of customer identifiable information. You have the choice of provisioning your account in one of 3 regions: United-States, Canada and Europe.
Discover Silentale Cloud in details: The perfect solution to improve your customer intelligence, personalization by simply enabling your existing marketing tools with behavior-based customer segmentation, scoring and predictive analytics.
In fact, by crossing Internet, phone, mobile and TV data, companies take advantage of the richest and most precise customer journey available.
Create long-term competitive advantage by speaking to the heart of the customer’s intentions. Twitter is a fountain of information about your followers, people who talk about your company and your competitors.